Returns & Exchanges
At Ellie Seattle, we want you to love your home as much as we do, which is why we offer a 30-day return window for most items in their original condition. Please note that custom furniture and final sale decor are not eligible for return or exchange.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return and receive a prepaid shipping label.
Pack With Care
Place the items safely in their original packaging, ensuring all hardware, instructions, and protective materials are included to prevent damage during transit.
Ship It Back
Affix the prepaid label to your package and drop it off at any authorized carrier location or schedule a home pickup for larger furniture pieces.
Receive Your Refund
Once our warehouse inspects the returned goods, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing