Frequently Asked Questions
Everything you need to know about bringing Ellie Seattle home.
What is your shipping policy for large furniture items?
We offer white-glove delivery for all large furniture pieces within the continental US. Standard shipping typically takes 7-14 business days, while custom orders may require additional lead time.
Can I return home decor if it doesn't fit my space?
Yes, we accept returns on most items within 30 days of delivery. Items must be in their original packaging and unused condition. Please note that custom-made furniture and final sale items are non-returnable.
How do I care for my Ellie Seattle textiles and rugs?
To maintain the longevity of your pieces, we recommend professional cleaning for rugs and gentle spot cleaning for upholstery. Specific care instructions are included on the product page and physical tags for every item.
Do you offer interior design consultations?
Absolutely! We offer complimentary 15-minute virtual consultations to help you select the perfect pieces for your aesthetic. Contact our styling team to book an appointment.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm, allowing you to pay for your home upgrades over time.
Are your products sustainably sourced?
At Ellie Seattle, we prioritize ethical craftsmanship. We partner with artisans who use reclaimed wood, organic cotton, and low-VOC finishes to ensure your home is as healthy as it is beautiful.